Responsible Gaming at 22db — Play Smart, Stay in Control

1 Age Restriction and Underage Gambling Prevention

22db operates exclusively for adults aged 18 years and above. This is a non-negotiable requirement for all Bangladesh players, regardless of city, region, or account type. We consider the prevention of underage gambling to be one of our most important responsibilities as an online gaming platform.

1.1 Age Verification at Registration

During the account registration process, every new 22db player is required to provide their date of birth. Players who indicate an age below 18 are immediately prevented from completing registration. However, we are aware that date-of-birth fields alone are insufficient as a safeguard. For this reason, 22db also operates a mandatory identity verification process — known as KYC (Know Your Customer) — which requires submission of a valid Bangladesh National Identity Card (NID) or passport before any withdrawal request is processed.

1.2 What Happens if Underage Use is Detected

If at any point 22db has reason to believe that an account is being operated by a person under the age of 18, the following immediate steps are taken:

• The account is suspended and all gaming activity is halted
• Any deposits made are returned to the original Bangladesh payment method (bKash, Nagad, Rocket, or bank account)
• Any winnings generated during the period of underage use are forfeited
• The case is recorded and, if required, reported in accordance with applicable legal obligations

1.3 Advice for Parents and Guardians in Bangladesh

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or elsewhere across Bangladesh, we strongly recommend using device-level parental control software to prevent access to online gambling platforms. Always keep your 22db login credentials private and never allow minors to access your account. If you suspect that a minor has accessed your account, contact [email protected] immediately so that we can investigate and take appropriate action.

2 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or how long they have been playing. It does not always develop overnight — for many people it is a gradual shift from recreational entertainment to compulsive behaviour. Recognising the warning signs early is the most important step toward getting help.

2.1 Warning Signs to Watch For

The following behaviours may indicate that gambling has shifted from entertainment to a problem. Ask yourself honestly whether any of these apply to your 22db activity or your wider gambling habits:

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — continuing to gamble with the intention of winning back money you have already lost
• Feeling anxious, irritable, or restless when you are not able to gamble
• Borrowing money from family, friends, or financial services to fund gambling activity
• Neglecting work, study, family responsibilities, or social relationships because of time spent gambling
• Lying to people close to you about how much time or money you spend on gambling
• Using gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances
• Continuing to gamble even after deciding to stop or cut down
• Repeatedly cancelling withdrawal requests and using the funds to continue gambling instead
• Gambling with money set aside for essential expenses such as rent, utilities, or food

2.2 The Gambler's Fallacy

One of the most common cognitive distortions in gambling is the belief that a losing streak must soon be followed by a winning streak — or that past outcomes influence future results. In reality, all games available on the 22db platform operate using certified random number generation (RNG). Each outcome is completely independent of previous results. There is no such thing as a "due win". Understanding this is an important part of playing responsibly at 22db.

3 Responsible Gaming Tools at 22db

22db provides a comprehensive suite of player-controlled tools designed to keep gaming safe and within healthy boundaries. All tools are available on request through the 22db support team and can be activated at any time — including during active gaming sessions.

4 Deposit and Spending Limits

Managing how much you deposit is one of the most effective ways to keep your 22db gaming within a budget that is right for your personal financial situation. 22db makes it straightforward to set and maintain BDT deposit limits regardless of whether you use bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank as your payment method.

4.1 Setting a Deposit Limit

To set a deposit limit on your 22db account, contact the support team at [email protected] with the subject line "Deposit Limit Request". Specify whether you want a daily, weekly, or monthly limit and the maximum BDT amount you wish to allow. The limit will be applied within one hour of your request being confirmed.

4.2 Reducing a Deposit Limit

A request to reduce an existing deposit limit takes effect immediately. This ensures that players who decide they need tighter controls are never made to wait. For example, if you currently have a weekly limit of ৳10,000 and request a reduction to ৳5,000, the ৳5,000 cap is enforced from the moment 22db confirms your request.

4.3 Increasing a Deposit Limit

A request to increase an existing deposit limit is subject to a mandatory 7-day cooling-off period before it takes effect. This cooling-off period is intentional — it is designed to prevent impulsive decisions made during a session from undermining the protection that a deposit limit provides. During the 7-day period you may cancel the increase request at no cost and with no consequences to your account.

4.4 Recommended Approach to Budget Setting

22db recommends that all Bangladesh players set a monthly deposit limit at the outset of their gaming activity. A practical starting point is to decide on a fixed monthly entertainment budget — the amount you would comfortably spend on any leisure activity — and use that figure as your 22db monthly deposit ceiling. Never set a deposit limit that relies on money needed for essential household expenses, savings, or existing financial obligations.

5 Self-Exclusion and Time-Out Options

22db takes self-exclusion requests with the utmost seriousness. When a player requests self-exclusion, it is treated as an urgent welfare matter and acted upon as quickly as possible. There are no penalties, no questions asked beyond what is needed to process the request efficiently, and no promotional attempts to dissuade a player from excluding.

5.1 How to Request Self-Exclusion

Follow the steps below to initiate a self-exclusion from your 22db account:

5.2 What Self-Exclusion Covers

When a self-exclusion is active on a 22db account, the following restrictions apply without exception:

• All casino games, slots, live dealer games, and sports betting are inaccessible
• No deposits can be made via bKash, Nagad, Rocket, Upay, or any other payment method
• All promotional emails, SMS messages, and push notifications are suppressed
• Any attempt to create a new 22db account under the same identity during the exclusion period will result in that account being closed
• Any pending withdrawal of available account balance can still be processed during exclusion

5.3 Reactivating After Self-Exclusion

For time-limited self-exclusions (30 days, 3 months, 6 months, or 1 year), accounts are not automatically reactivated at the end of the exclusion period. The player must submit a formal reactivation request to [email protected], which is reviewed by the 22db responsible gaming team. A 24-hour reflection period is applied between the reactivation request and the account being reopened. Permanent self-exclusions cannot be reversed.

5.4 Time-Out (Short-Term Break)

If you need a short break but are not ready to commit to full self-exclusion, a time-out is an appropriate intermediate option. Time-outs of 24 hours, 48 hours, 7 days, or 30 days are available. Unlike self-exclusion, time-outs are designed as a brief pause rather than a welfare intervention, and they expire automatically at the end of the selected period. If at any point during a time-out you feel you need longer-term protection, you can escalate to a full self-exclusion by contacting [email protected].

6 Getting Help and Support

22db believes that no player in Bangladesh should face gambling-related difficulties alone. If you are concerned about your own gambling or the gambling of someone close to you, there are resources and people ready to help — including the 22db support team, which is available around the clock.

6.1 Supporting a Family Member or Friend

If you are concerned about the gambling behaviour of a family member or close friend in Bangladesh, the most constructive approach is to have an honest, non-judgmental conversation about what you have observed. Avoid confrontation or ultimatums in the first instance. Instead, express concern, listen actively, and — if appropriate — encourage them to contact the 22db support team or a professional counselling service. You can also contact 22db on their behalf (with their knowledge) to request that account restrictions be put in place.

7 Our Commitment to Safe Gaming

Responsible gaming is not an afterthought at 22db — it is a foundational principle that shapes how we build and operate our platform for Bangladesh players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that as an online gaming platform we have a specific duty of care to our players, and we take that duty seriously.

7.1 Staff Training

All 22db customer support team members receive training in responsible gaming principles, including how to identify players who may be exhibiting signs of problem gambling, how to sensitively raise concerns with those players, and how to process responsible gaming tool requests accurately and promptly. Training is reviewed and updated on a regular basis.

7.2 Proactive Monitoring

22db uses automated monitoring tools to review player account activity against a set of responsible gaming risk indicators. These include rapid deposit escalation, unusually long session durations, frequent withdrawal cancellations, and activity patterns consistent with loss chasing. Where an account triggers these indicators, a member of the 22db responsible gaming team may reach out proactively to the player to offer support and information about available tools.

7.3 No Targeting of Vulnerable Players

22db does not target marketing communications at players who have previously requested responsible gaming tools, who have self-excluded, or whose account activity suggests they may be experiencing difficulties. Players who are in a time-out or cool-off period are automatically excluded from all promotional emails and SMS campaigns for the duration of that period.

7.4 Continuous Improvement

22db is committed to continuously reviewing and improving its responsible gaming framework. We monitor the effectiveness of our tools, gather feedback from players, and stay informed about best practices in player protection. If you have a suggestion for how 22db can better support responsible gaming in Bangladesh, please share it with us at [email protected].